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FAQs

Welcome to Retail basis. Our priority is to provide an exciting and safe luxury shopping experience, as well as provide the elevated level of personal service that is synonymous with a luxury shopping experience. We are happy to address your questions and concerns.

 

Frequently Asked Questions

Are the products on Retail Basis authentic?

Yes, all of our designer handbags and accessories are 100% authentic. All of our merchandise goes through a strict inspection process before being mailed to the customer. All orders include original dust cover and/or designer box, authenticity cards and tags. We take great pride in selling only authentic designer bags and stand behind our guarantee that they are authentic.

Rather you're experience or a new buyers we highly encourage our customers to take any of the products they buy from Retail basis to their local store to have its authenticity confirmed. Yes that's how confident we are in our products. We stand behind them 100%.

Do you do consignment?

No, we don't consign - but don't let that stop you from shopping with us! We offer incredible deals on all of our merchandise.

Will my purchase come with authenticity cards and tags?

Yes, all of our handbags and accessories include original dust cover and/or designer box, authenticity cards, controllato cards and/or tags.

How long have you been in business?

We have been providing authentic designer goods to our customers worldwide since January 2017. For more information on our company please visit About Us information page.

Do you ship overseas?

Yes, we ship worldwide via USPS International, UPS, FedEx or DHL & Canada Post. See Shipping & Return

How much is shipping?

CANADA & REST OF THE WORLD. Standard shipping is Free, Expedited Parcel $39.28, Post Xpresspost 41.63, Post Priority 48.94. For more information visit Shipping & return.

What is your return policy?

If you are not satisfied with your order for any reason, you may return it for a full refund within 20 days of receipt. Please see our full Return Policy.

Is my transaction secure?

You can browse our store with confidence and security. All your activities and transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology supported by Microsoft Internet Explorer and other popular browsers. SSL encrypts your personal and payment information before they are sent over the Internet. This makes your transaction over the Internet as secure as purchasing by telephone.

Online buying tips >> SSL encryption is invoked when you login or submit your contact information. Your browser will then switch to the secure mode indicated by a lock symbol in the status bar of your browser. At Retail Basis we took it a bit further as far as security goes from the moment you land on our page the security lock symbol appears in the status bar appear.

Do you use a Secure Payment System?

Retail Basis uses secure payment systems and is fraud protected by means of the most enhanced information control and protection methods existing. retail Basis is Verified PayPal Merchant. Which indicates that we have passed all PayPal security checks. This offers customers increased security, to use PayPal as a payment method.

Do you charge sale tax?

We are required by law to charge sales taxes at checkout for all purchases.

FYI: International order may be subject to custom duties once received in the destination country.

What currency will i be charged in?

We offer 3 currencies US, CAD & EURO. As you shop, you will have the option to select the price of your choice.

Why don't you have a physical store?

An online store help us keep our expenses low, this allow us to keep offering discounted prices to our valued customers. We're always optimizing our store and looking for ways to improve our services. To give our customers that up close feeling.

After all it is cheaper for customers to shop online, it is much easier to close an internet browser, than to hop back into your car to drive away - there is no guilt of wasting gas or time.

Do you have a layaway plan?

Yes we do! We love working with our clients to find the easiest individual payment plan and making the bag of your dreams a reality. We provide affordable payment option for customers buying products. We offer this service via PUT IT ON LAY-BUY powered by PayPal.

Why are you cheaper than the rest of the competition?

We purchase excess inventory, Limited production items, overstocks and closeouts of brand name and designer merchandise. All our inventory is purchased directly from the brand name company itself. We do not buy from third parties, manufacturers or brokers.This allow us to remain very flexible with our prices.

Are the price negotiable?

Unfortunately price is not negotiable. The price of a bag is often lowered up to 40% of retail price, and are subject to additional discount to our subscribers.

Do you have a Facebook page?

Yes we do! And we would love for you to "like" us :) Facebook.com/retail.b

Do you have an Instagram?

Absolutely! Get social @retailbasis